Refund policy

If your skin experiences issues when using our products please stop using immediately and make contact with one of our skin experts for personalised help and advice as soon as possible. You can book an online consultation, call or email us via this website.

We do not accept returns for change of mind. If you are unsure prior to purchasing please book a complimentary online consultation for personalised help and advice via this website. You can also ask for samples (shipping costs at your expense).

We offer route package protection insurance that you can choose to take at checkout. We don't take responsibility for items damaged or lost during delivery. If your item is lost or damaged please take the appropriate steps to claim through Route. If you have not taken out the Route package protection we cannot be held responsible for loss or damage during transit.