We normally have a delivery time of 1 to 5 days depending on the shipping method chosen and your location within Australia and New Zealand. Our dispatch location is based in Queensland so please take that into account when ordering. We are not responsible for delays in the Australia Post network.

We offer deliveries via Australia Post. You will receive a shipment confirmation email when your order has dispatched. This email will contain tracking information that you can use to track via the Australia Post website.

If your skin experiences issues when using our products please stop using immediately and make contact with one of our skin experts for personalised help and advice as soon as possible. You can book an online consultation, call or email us via this website.

We do not accept returns for change of mind. If you are unsure prior to purchasing please book a complimentary online consultation for personalised help and advice via this website. 

It is sad to hear! Something probably happened along the way!

We offer Route Package Protection Insurance which you can add at checkout. If your item is lost or damaged and you have taken our Route Package Protection Insurance please take the appropriate steps to claim through Route. If you do not know how to claim via Route, please email us with images of the broken goods to info@biologiquerecherche.com.au and we will help you with your claim.

If you have not taken out the Route Package Protection Insurance we cannot be held responsible for loss or damage during transit.

You can pay via MasterCard, Visa, American Express, Apple Pay and AfterPay

This could be due to a technical problem during checkout. Please email us on info@biologiquerecherche.com.au or call +61756467298 and we can assist with alternative payment options

We do not ever offer discounts. On special occasions around holidays or our milestones we may offer gift promotions from time to time. Join our mailing list to be the first to know!

We do recommend to join us for an Online Consultation to help you navigate the vast range and personalise to your unique Skin instant. The products are not medicines so a Skin Consultation is not mandatory.

However, we want to be clear that these products are extremely powerful and your skin can turn against you if the product is too strong and not used correctly. You may also not be able to make a complaint about a product that your skin reacts to badly if the purchase was made outside or without a recommendation from our dermal therapists.

Not all products are Vegan. However, the majority of products are made only from botanical or biotech ingredients. Please don't hesitate to contact us if you require further information.

This can be due to several reasons. If you purchased your P50 on the recommendation of a BR trained Dermal Therapist and use it as directed, it is generally completely harmless. Normally the skin takes some time to get used to the power of the P50 and is transient. If the flushing persists for more than 10 days, you should contact us for assistance.

If, on the other hand, you bought it without a recommendation and you use other products outside the BR range, it is not impossible that the products clashed. Then we recommend that you contact us for a consultation and stop using it in the meantime.

BR never takes products from other brands into consideration when developing its products. Mixing them with other brands is therefore at your own risk. We do not recommend using acid-based products from other brands when using P50. You are always welcome to schedule a consultation for more answers to your questions!

BR does not use any fragrances or other ingredients to enhance the fragrance experience. This, combined with unusually high levels of raw materials/active ingredients, means that the products generally smell very different. But don't worry, it's not off, if you are using in the recommended period after opening, you should get used to it after a few days! It's worth it!

All BR products hold up well to cold, so make sure you don't store them in a hot place. Keep them away from sunny window sills in your bathroom and if you are located in a hot climate during an Australian summer you can keep them in the fridge. Too long periods at high temperatures can mean that raw materials go rancid. This in turn leads to the life of the product being drastically shortened. Note that we can refuse claims on products that have been stored incorrectly, so be sure to store yours in a cool place!

Absolutely! Simply rinse and air dry or dry with paper towels before applying the next serum.

You can call us at +61756467298 or make an appointment directly on the site via the book button.

The easiest way is to reply to the booking confirmation SMS. If you happen to delete it, you can always contact us (phone +61756467298 or email)

At least 24 hours before. In case of late cancellation or no-show, we reserve the right to charge 100% of the price of the treatment.

Learn more about our treatments and prices here.